CERTRACK Demos are online meetings that are conducted on a company specific basis to address the specific needs of that company, making each session customized to your needs and flexible in content and duration. The demo can take as short as 15 minutes or as long as 3 hours, depending on the specific features and topics you would like to address. The average demo usually takes between 35 and 45 minutes.

The presenter will guide you through a tour of CERTRACK’s main features and benefits, from how to document controls, assign and track control testing responsibilities, to aggregate and evaluate test responses. The demo is a one-to-one interactive seminar that is designed to address all your specific interests and questions along its way.

Sure you can. You will not be asked to pay any invoice that you receive from us until you are 100% satisfied and that we have exceeded your expectations, and that you are getting a much higher value from CERTRACK than the amount of the invoice. This means that you will not need to pay anything until you feel very comfortable using CERTRACK on your own. Only after we have exceeded your expectation and you agree to be invoiced, will we proceed with sending you an invoice for CERTRACK.

Yes, the development team of CERTRACK will update the system with any new changes or rules.

The annual cost of CERTRACK depends on your company operating value (market capitalization less working capital). The fee structure and the pricing policy is normally discussed in more detail at the end of the CERTRACK demonstration. Having said that, all CERTRACK clients have indicated to us that the value that they get from CERTRACK far surpasses the annual fees.

If after the implementation, you decide that you do not want to use CERTRACK, you will have no obligation to pay anything. We will package your data into a spreadsheet format, send it to you, delete it from the system, and if you choose so, put you onto our calendar for a call-back in six months.

No, you can have as many users as you want for your company on CERTRACK, and there is no cost of adding more users.

The implementation time will depend on the size and complexity of your business and related internal controls. On average, if you have already identified your internal controls, implementing these on CERTRACK takes an effort of about 1 day. CERTRACK support team will take the full responsibility of data loading and the full accountability for its accuracy.

Once you determine that you would like to take the CERTRACK training, we will tell you exactly which reports you need to download from the other system and send to us. As we have mentioned in earlier points, we will take the full responsibility of the implementation and will have the full accountability for the accuracy of your data being loaded into CERTRACK.

The licensing period starts from the time that you determine that we have exceeded your expectations during the implementation stage.

CERTRACK training is an online meeting similar to the demonstration, where the trainer views the user’s screen and guides them remotely throughout the application. The training is usually conducted on the real data of the company after it is being implemented. And it can take as long or as short as the user wishes. On average, a training session takes about one and half hours.

To access CERTRACK, all your need is a computer screen and an Internet connection. This means that you can access CERTRACK anytime from anywhere in the world.

Absolutely. CERTRACK is available via the Internet and can be accessed from anywhere in the world.

Absolutely. In CERTRACK, we have role-specific accesses, one of which is the read-only or Auditor Access. The Auditor Access will allow auditors to log onto the system and only access the reports.

We have a support team providing 24-by-7 support that can be reached either by phone or email, depending on your preference. In case you do not get hold of a live support person, our average response time to e-mails and voice mails is 15 minutes. Our support team is highly professional. The least qualified person on the support team has a Bachelor of Commerce Degree, and everyone else has a Master Degree. The Support Team will answer all your questions whether they are related to the system or specific to internal control certification.

Absolutely. We believe all data on the system is your property and we provide export options extensively. You can extract the data either in Excel Word or PDF formats.

We actually do better than providing customization services for a fee like what some other providers do. In CERTRACK, we welcome all the enhancements our clients recommend to us. In fact, it is the valuable recommendations from our clients that made CERTRACK what it is today. Please don’t hesitate to give us a call or write us an email about your requirements and suggestions, we will review them and provide you an update as to when they can be completed. We never charge for these enhancements as they will be available to all our existing clients. This strategy allows all companies using CERTRACK to benefit from the suggestions of other users, which is a win-win-win situation.

• All data that is transferred from and to the SyncBASE servers are fully encrypted using SSL 128-bit encryption
• The database used for storing the data on the SyncBASE servers is Oracle, which is renounced for its powerful security features
• On a daily basis, all the data on the SyncBASE servers is backed up; In addition, SyncBASE conducts a recovery fire drill at least on a monthly basis
• On an annual basis, SyncBASE engages an external auditor to attest to the effectiveness of the internal controls in the company related to the security, confidentiality and privacy of the data
• SyncBASE engages an external party that checks the network security of the environment on a daily basis

Absolutely. CERTRACK is available via the Internet and can be accessed from anywhere in the world.

Yes, we do. The system audit trail keep tracks of all the changes made to the application and the users updating them.

CERTRACK uses a single-sign-on system, which enables multiple individuals to access data from CERTRACK simultaneously and in real-time. The data being accessed will depend on the user role, which could be an administrator, an auditor, a consultant, or an employee. In addition, CERTRACK keeps track of the complete access logs for different roles, and provides extensive security features for user authorization and authentication.

Absolutely. Every SyncBASE employee signs a form confirming that they agree to abide by the company's privacy policy.

All data stored on the SyncBASE servers is construed as highly confidential data and is treated as such. The company prides itself of its policy and procedure's manual that contains very strict policy about creating new user accounts.

The internal structure of the SyncBASE database is designed to fully segregate the data across different companies, thereby eliminating the possibility of a company seeing another company's data.